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Terms and conditions

This is the small print that legislation demands be present on this site. For everyone’s sake I have tried to keep it as short as possible, so here goes…

 
TERMS AND CONDITIONS

GENERAL

This site exists to allow you to order photographs and photographic products in various forms (including as prints and digital files). It’s run by me, David Harding, using web facilities provided by Photodeck. Should technical gremlins mean that any part of the site isn’t fully functional for any reason, you're always welcome to contact me by phone, e-mail or post.

PROVISION OF SERVICE

When you place an order, I will process it and and place it with the appropriate printing laboratory. Prints are normally despatched from the laboratory directly to your address. The time they take to arrive will depend partly on the postal service. If you need something by a specific date, please let me know and I will do my best to ensure it arrives on time. Extra carriage charges might be incurred for speedy delivery.

Digital files will be delivered by download from this site, by e-mail or by file-transfer site unless you request a CD.

RETURNS POLICY

If anything you order from this site does not match its description or is in any way sub-standard, I will replace it or refund your payment.

SUBSTITUTION OF IMAGES

When hundreds of images need processing as quickly as possible following an event, it's possible to miss technical imperfections that become apparent on closer inspection. Should a technically compromised shot be ordered, I reserve the right to substitute it for the closest equivalent. This will often be the previous or next shot in the sequence, and might not have been uploaded to the site. In the event that there is no reasonably close match, I will let you know. You can then choose an alternative shot or cancel your order.

PRIVACY POLICY

The wording here gets a bit more formal, as it’s based on some standard standard wording that’s used for this sort of thing, so please bear with me…

This privacy policy sets out how Sailing Scenes uses and protects any information you provide when using this website.

Sailing Scenes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Sailing Scenes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19 06 2015.

What we collect

We may collect the following information:

Name and contact including email address

What we do with the information we gather

We require this information for

Processing orders placed.
Internal record keeping. 
We may use the information to improve our products and services. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. It helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Sailing Scenes, 33 South Western Crescent, Poole BH14 8RW.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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